FirstLevel IT ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services. FirstLevel IT is a trading name of Sean Tyler, the data controller.
What We Collect
We collect only the personal data you provide to us directly, which may include: your name, email address, phone number, business name, and any information you include in messages or enquiries sent through our website contact form.
How We Use Your Data
We use your personal data to: respond to your enquiries; provide the services you have requested; communicate with you about your project or support issue; send invoices and manage payments; and comply with legal obligations. We do not use your data for marketing purposes unless you have explicitly consented.
Lawful Basis
We process your personal data on the following lawful bases under UK GDPR: performance of a contract (when we are providing services you have requested); legitimate interests (responding to enquiries and managing our business relationship with you); and legal obligation (maintaining financial records for HMRC purposes).
Data Retention
We retain your personal data only for as long as necessary: enquiry data is kept for 12 months after your last contact with us; client project and support records are kept for 6 years from the end of the business relationship (to comply with HMRC record-keeping requirements); financial transaction records are kept for 6 years.
Data Sharing
We do not sell, rent, or trade your personal data. We may share your data only where necessary: with third-party service providers who help us deliver our services (such as email providers, hosting providers, and payment processors); if required by law or to comply with a legal obligation; or with your explicit consent. All third-party providers are carefully selected and bound by data processing agreements.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served exclusively over HTTPS, and contact form submissions are stored securely.
Your Rights
Under UK data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (where lawful); restrict or object to processing; and data portability. To exercise any of these rights, contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website does not use tracking cookies, analytics cookies, or advertising cookies. We use only essential session cookies where strictly necessary for the operation of the website (such as maintaining your session in the demo builder area). No consent is required for these under PECR.
Third-Party Links
Our website may contain links to external websites (such as client portfolio sites). We are not responsible for the privacy practices of those third-party sites. Please review their privacy policies separately.
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page.
Contact
For any questions about this privacy policy or how we handle your data, contact: Sean Tyler, FirstLevel IT, [email protected].
ICO Registration
FirstLevel IT's registration with the Information Commissioner's Office (ICO) is pending. We will update this page once registered.